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Contact Us
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Get in touch

Select if you are a shipper or a carrier

Shipper
Carrier
shipper

Register as a shipper

Execute your shipping process from a centralised system, and provide complete network visibility.

 

Are you not a shipper?

Join Us As a Carrier
Carrier

Register as a carrier

Create, manage and analyse all your orders vehicles and drivers in one place.

 

Are you not a carrier?

Join Us As a Shipper

Our Offices

Eindhoven Office

Schimmelt 22, 5611 ZX, 
Eindhoven, The Netherlands
+31 (0) 85 00 13 700

Chicago Office

500 W Madison Street Suite 1600, 60661, Chicago IL, United States 
+1 (312) 646-3814

Barcelona Office

C. de Floridablanca 94, 08015, 
Barcelona, Spain 
+34 930 46 51 09

General email

info@ctrlchain.com

World-offices

Frequently asked questions

Find answers to Frequently Asked Questions and general information about CtrlChain services and products. If you can’t find your question, please contact us via online chat or send an email to info@ctrlchain.com

How and when can I get in touch with CtrlChain?

You can get in touch with us during business hours via the online chat on our website, send us an email or give us a call! You will find our contact information here: https://ctrlchain.com/en/contact-us

Where does CtrlChain operate?

We operate within entire Europe and the United States.

 

Who can use CtrlChain?

Any business that has a VAT number and needs transport or wants to transport.

What does CtrlChain charge for using their platform?

Our system is free of charge. For both: carriers and shippers.

Does CtrlChain have its own trucks?

No, we don’t own our vehicles. We partner with the best carriers in each area where we operate. CtrlChain matches loads to the most ideally suited carriers and tries to minimize unnecessary kilometres.

How do I place a claim against the road transportation carrier provided by CtrlChain?

You shall be liable for the total or partial loss of the goods and for damage thereto occurring between the time when you take over the goods and the time of delivery, as well as for any delay in delivery.

For CtrlChain to consider it a valid claim, the following should be done:

When loss or damage happens, the carrier should receive reservations no later than the time of delivery. Reservations should be noted against the CMR.

When loss or damage has been concealed (not detected when unloading happens) reservations should be made in writing, and forwarded to CtrlChain within seven days of delivery, Sunday, and public holidays excepted.

To place a claim, please complete the following form: https://bit.ly/3gKAz7a