Challenge
As a carrier operating in pharmaceutical and other sensitive transport segments, Transcom works in an environment where reliability, visibility, and compliance are non-negotiable. Every shipment requires real-time monitoring, proactive communication, and fast reaction in case of incidents.
One of Transcom’s biggest operational priorities has been improving route efficiency. While import volumes have been stable, securing consistent backloads and export flows remains essential to reducing empty runs and supporting a more sustainable transport model.
At the same time, the business must adapt to evolving industry requirements. New tachograph legislation for vans adds another layer of operational complexity, particularly for international temperature-controlled transport, where route planning, rest times, secure parking, and refrigeration requirements all need to work together seamlessly.
Transcom also wanted to continue reducing manual administrative work, improve transport traceability, and maintain the high standards required for pharmaceutical transport.
Solution
CtrlChain supports Transcom by providing a structured, centralised system that simplifies the daily management of transport operations.
By bringing together shipment information, documentation, communication, and operational updates in one place, the system helps Transcom reduce manual work and coordinate orders more efficiently. This is especially valuable in pharmaceutical logistics, where access to accurate, real-time information is critical.
The system also strengthens visibility throughout the journey. With live GPS data, geofencing, and centralised operational control, Transcom can closely monitor shipments, keep customers informed, and react quickly when needed. Rather than relying on driver input alone, the team has been able to increase automation and reduce manual processes while still maintaining the high level of control required for sensitive cargo.
At the same time, the partnership supports Transcom’s long-term operational goals. With better planning and a more connected way of working, the company is in a stronger position to optimise routes, improve vehicle utilisation, and create the conditions needed for more consistent backloads on key lanes.
Benefit:
Pharma-grade control and compliance
For Transcom, compliance is built into every part of their operations. The company is equipped to handle high-value and temperature-sensitive shipments to the strict standards the pharmaceutical industry demands.
CtrlChain supports this by improving traceability, centralising documents, and helping the team manage operations with greater consistency and less risk. It keeps compliance simple by connecting Transcom with GDP-certified partners, storing key documents like CMRs and sensor logs in one place, and ensuring clear temperature control and due diligence across every shipment.
Better visibility, fewer manual tasks
Since the start of the collaboration, Transcom has seen clear operational improvements. The system has helped reduce manual administrative tasks, increase automation in order handling and route planning, and improve shipment traceability.
This has made day-to-day execution more efficient while reducing the likelihood of errors caused by manual processes. It has also enabled faster responses to customer requirements and unexpected situations.
BACKLOADS AS A SUSTAINABILITY DRIVER
For Transcom as for CtrlChain, sustainability in international transport starts with smarter planning. Predictable loads and stronger backload opportunities allow the company to reduce empty miles, improve transport capacity utilisation, and lower emissions.
This is particularly important in pharmaceutical logistics, where customers increasingly expect not only quality and safety, but also environmental responsibility from their logistics partners.
By helping create more predictable flows and supporting better route optimisation, the partnership contributes to both operational efficiency and more responsible transport.
READY FOR WHAT’S NEXT
Transcom is also proactively preparing for upcoming tachograph requirements. The company has already prioritised vehicle assessments, equipment rollout, staff training, and internal procedure updates to stay ahead of new legislation.
This forward-looking approach reflects the same mindset Transcom brings to pharma transport every day: anticipate risks early, prepare thoroughly, and protect service quality without compromising compliance.
Results
The partnership between Transcom and CtrlChain has helped strengthen operational control on a key transport flow while creating a strong foundation for future growth.
Compared to previous ways of working, Transcom has experienced:
- reduced manual administrative work
- increased automation in order processing and planning
- improved shipment visibility and traceability
- fewer operational errors linked to manual processes
- better transport capacity utilisation
- reduced operational risk in the handling of pharmaceutical and high-value goods
For Transcom, the next step is clear. Expanding access to export opportunities and backloads on strategic European lanes will not only improve profitability, but also support a more sustainable logistics model with fewer empty kilometres and better use of fleet capacity.
