Challenge
Amidst a period of rapid expansion, operation optimization has become a priority.
One of its main obstacles was having all the data from its logistics operations dispersed across different platforms. This led to spending a lot of time on administrative tasks and information management heightening the risk of errors.
As carriers, they found themselves having to check the customs clearances, insurance policies, payment methods, shipping company, and shipment details on different platforms. This fragmentation not only heightened the likelihood of human errors but also significantly expanded the amount of time dedicated to managerial tasks.
The second main challenge they faced when managing shipments from different platforms was payment processing. Most freight forwarding platforms and marketplaces extend payment timelines to 60 to 90 days, which introduces additional complexities to carriers' financial management and their cash flow.
"Working with CtrlChain is a big benefit for Matex. Unlike other platforms where we encounter the same situation daily, CtrlChain offers clear information with nothing to hide."
PERSONALISED HUMAN SUPPORT
CtrlChain's human support is what makes the system unique compared to the competition. While the tool focuses on digitalizing and optimizing the logistics workflow, it's the human-centric approach to customer service that truly sets CtrlChain apart. This level of personalized support, combined with the platform's visibility and expedited payment processes, cemented CtrlChain as an invaluable partner for Matex.
"Working with CtrlChain is a big benefit for Matex. Unlike other platforms where we encounter the same situation daily, CtrlChain offers clear information with nothing to hide."
MOBILE APP
Moreover, CtrlChain enhances its service offering with a mobile app that allows drivers to autonomously oversee the entire delivery process from receiving the pickup details and instructions to uploading the CMRs in seconds.
"The app is important to them; they know they need it and they use it as part of their tasks during the loading and unloading process."
Result
The collaboration with CtrlChain has fuelled significant advancements for Matex, enabling a strategic expansion of its fleet by an impressive 20 additional trucks. This expansion directly demonstrates the tangible benefits of the partnership. The success story of Matex and CtrlChain is not just about fleet expansion; it's a comprehensive transformation in operational efficiency, process optimization, and customer satisfaction.
Matex has seen marked improvements in logistics management, from streamlined data handling to faster payment processing. These enhancements have allowed Matex to allocate resources more effectively, improve service delivery, and strengthen its market position. The efficiency gains and operational improvements have further enabled Matex to pursue new business opportunities and expand its service offerings.
This partnership exemplifies how strategic collaboration and technological innovation can lead to substantial growth and development within the logistics sector. Matex's ability to swiftly adapt and expand in response to growing demand highlights its resilience and commitment to excellence..
The success achieved through working with CtrlChain serves as a compelling case for the power of innovation and collaboration in driving business growth and operational excellence.
