As a shipper, you want to ensure your goods are delivered quickly, cost-effectively, and safely. Unfortunately, there are many potential obstacles to watch out for. To streamline operations, reduce errors, and improve efficiency, it's important to use one centralized system instead of many different ones. Below, we tackle the top five challenges facing shippers and offer practical solutions to help keep your customers happier and gain an advantage over competitors.
Shipping challenge #1: Finding the right carriers
It’s crucial to find reliable carriers with experience handling your type of goods, who offer the support that you need. Yet the carrier market can be hard to navigate. It’s time-consuming to track down important information like business registration, VAT numbers, liability insurance and transport licences. You also have to watch out for fraudsters posing as legitimate carriers.
How can I ensure I find reliable carriers and avoid fraud in the complex carrier market?
Instead of navigating the carrier market on your own, look for a broker who gives you access to a closed network with verified carriers. The broker handles the due diligence for you, pre-screening carriers for safety and compliance, and verifying their business details, so you avoid fraudsters and only work with trustworthy companies.
Shipping challenge #2: Complex price negotiations and high transportation costs
Any time you post a load on an online marketplace, you can expect a series of lengthy email exchanges with bidders. A single load often takes up to 2 hours of hunting for carriers and juggling emails before you find the right carrier for the right price.
How can I simplify price negotiations and reduce the time spent finding the right carrier at the right place?
Automated tendering software helps you find the best prices while also simplifying negotiations. Alternatively, if you’re working with a broker, you can book transport with them and let their automated system select the best option. Or try a managed transportation service, which lets you tender the load within your own carrier network. Services like these slash your workload to just a few minutes per load instead of hours.
Shipping challenge #3. Lack of shipment visibility
Once your goods are handed over to the carrier, keeping track of the shipment status can become challenging. You may most likely need to call the carrier to obtain details such as the estimated time of arrival. Without full, up-to-date visibility over each milestone your shipment clears, you lose control and cannot respond swiftly to changes or disruptions.
How can I ensure I have complete visibility and control over the status of my shipments to effectively manage any disruptions?
You no longer have to struggle with poor or none visibility over your pending shipments. Choose a partner that provides a fully up-to-date system, updated directly by drivers. This allows you to continuously monitor your goods and stay informed of any delays or route changes.
Shipping challenge #4. Unpredictable delivery delays: keeping up with customer demands
Extreme weather and geopolitical tensions are just a few factors that result in unexpected delivery delays for FTL transport. Driver shortages are another ongoing challenge. According to the International Road Transport Union, 7% of truck driver positions are currently vacant – a number they say will double by 2028.
Whatever the cause of a delay, the result for you as a shipper is inevitably increased costs and dissatisfied customers. Late deliveries hurt your business and put a strain on customer relations.
How can I manage unpredictable delivery delays and maintain customer satisfaction?
While delivery delays are sometimes unavoidable, proactive monitoring is key to managing them effectively. Many delays occur due to repetitive mistakes that can be prevented with proper data availability. For example, a truck might not be set to the correct temperature in time, causing delays in loading. This is where a shipper transport management system (TMS) becomes essential. Choose a TMS that offers continuous monitoring and reliable, communicative human support.
Shipping challenge #5. Decentralised performance tracking
Many shippers still rely on Excel sheets, emails and phone calls to order and manage their shipments. They lack a system for tracking and analysing key performance metrics. As a result, they miss opportunities to optimise their operations.
How can I centralise performance tracking to optimise operations?
Turn your shipment data into valuable insights and optimise your operations. Advanced tracking systems let you generate detailed reports so you can monitor performance, identify areas for improvement and make data-driven decisions. Research shows that investing in data-driven logistics performance tracking delivers key benefits, including a 50% increase in safety and 43% increase in revenue.
The right solutions for any shipping challenge
If the shipping issues above sound familiar to you, CtrlChain can help. Our all-in-one shipper transportation management system (TMS) tackles all the challenges described above and more. Contact us now to learn how our shipper TMS can help you improve your operations, reduce costs and enhance customer satisfaction with our powerful combination of cutting-edge technology and human expertise.
